Free Walking Tour Berlin

When: Every day 10am & 12pm every day
Where: The meeting point is in front of the ehemaliges Kaiserliches Postfuhramt Berlin, Oranienburger Straße, 10117 Berlin, Germany, next to the entrance.
Price: Free

How can Berlin walking tour guides develop effective crisis management skills?

by | Mar 7, 2024 | Walking Tour

Safety of the tour participants in walking tour is very important which means preparation on the Berlin walking tours is always prepared to encounter challenges. From having to face extreme weather conditions, missing group members, or an emergency at location, or any such situation, good crisis management skills really do work wonders. In this blog post, we are going to share with you the most important skills and recommendations that would help you to act effectively in any crisis.

1. Plan and Prepare

Each time something goes wrong, it is important that one is well prepared on what to do in particular eventuality. Consider the following:

It also helps to know what kind of threats can be expected on tour- whether construction sites or areas with high likelihood of pickpocketing.

Minimise risks of changes in schedule by planning, a backup schedule in case of any eventuality occurs as planned.

Make sure that all the legal requirements such as the permits and permissions needed for the project are acquired before the project begins.

Advise your tour participants on what they should carry and what to hope for so that you avoid or reduce possible surprises.

2. Stay Calm and Communicate

When facing a challenge, there is need to be composed and put on a composed face as well as communicate with your tour group appropriately. Here’s how:

Make sure you are audible and clearly explain your directives so that all in group can follow them.

Avoid the use complex and short phrases which are beyond understanding of any non English speaking individual.

Provide clear instruction on emergency procedures with regard to which actions must be taken and where members of the congregation can assemble.

It should be possible to buddy up in order to attend to other participants.

3. Be Flexible and Adapt

What is more, crises are characterized by high level of uncertainty and therefore can hardly be dealt with if the involved individuals do not possess such qualities as flexibility and fast decision making. Here are some tips to help you adapt on the spot:

Always maintain contingency plans with regard to a tour’s itinerary where sacrifices might be made in terms of convenience to use another tour route or attraction.

It is said that the rains come and therefore families should be ready with either outdoor wear or equipment or indoor plans in case the rains come.

Another feature to be simulated in case of lost participants is meeting points or phone numbers.

4. Prioritize Safety

In case of any disaster the lives of your tour participants should be your greatest priority. Here’s how to prioritize safety:

To that degree, when making a decision to move or stay, evaluate the level of threat and how imminent it is, whether that is in order to run for shelter because of a storm, staying and trying to endure a terrorist threat.

Want to learn more about emergency services in your area and to be able to reach them within minimum time.

First aid knowledge is essential: those interested might want to download an application to help with first aid and or consider taking a CPR or basic first aid course in case of adversities, till a professional arrives.

5. Learn from Experience

each crisis situation is a learning experience or a chance to get on the right path. After a challenging event, take the time to evaluate, reflect, and refine your crisis management skills:

Summarizing what was done right and what could have been done different. Practical application of the knowledge revealed in this paper may help you improve your preparation for future tours.

Try and find out how your participants perceived and experienced the crisis to appreciate how they fared. It may assist to discover opportunities that could be enhanced since more minorities are than likely to seek services.

Only the current problem solving may be effectively realised by staying informed with the current events and current development in your area to foresee certain catastrophes that might occur.

Thus, with the skills in crisis management in Berlin walking tours , you are able to lead your participants safely, happily and have one of the best moments to remember throughout their tours. As mentioned before, preparation, communication, flexibility, safety, and learning are the six pillars to navigate through any possibly occurred crisis.

 

Thank you for reading. If you're inspired by the stories of Berlin and want to delve deeper, why not join us on our Free Berlin Walking Tour? It's a wonderful way to immerse yourself in the city's rich history and vibrant culture. We look forward to welcoming you soon.

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WHAT TO EXPECT

  • 3.5 hours walking tour
  • Berlin’s major highlights
  • Brandenburg Gate
  • Reichstag and Berlin Wall
  • Historical sites

Free Walking Tour Berlin

When: Every day 10am & 12pm every day
Where: The meeting point is in front of the ehemaliges Kaiserliches Postfuhramt Berlin, Oranienburger Straße, 10117 Berlin, Germany, next to the entrance.
Price: Free